Privacy Policy
At DriveDen Ltd we are committed to protecting the privacy and security of our customers and site visitors.
We may collect and process the following data from you:
When you purchase from DriveDen we will require you to provide particular personal information such as your name and contact details, credit/debit card details, billing address and delivery address for the purposes of completing your order. We will use this information to perform our contract with you. We will send your order and keep you updated on its progress via email or text.
With your permission we may also send you information via email to keep you up to date with our new products and services. You can stop receiving marketing messages from us at any time.
We do not and will not sell any of your information to any third party. However, we may share your data with the following categories of companies in order to be able to provide our services to you:
The data that we collect from you may be transferred to and stored at a destination outside of the European Economic Area ("EEA"). It could be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be involved in the fulfilment of your order, the processing of your payment information and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. DriveDen Ltd will do everything necessary to make sure that your personal data is kept secure.
All personal information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
We will keep hold of your information for as long as is needed to be able to provide our services to you or for as long as you have an account with us. You can remove your personal data from our database at any time by deleting your account. However, we may keep some of your data for as long as reasonably necessary such as for an items warranty period.
At the end of the retention period your data will be either deleted completely or anonymised. This may be so that it can be used in a non-identifiable way for statistical analysis.
We may need to update our Privacy Policy from time to time, to reflect how we are processing your data. If any significant changes are made we make it clear on our website or contact you via email if possible so that you are able to review the changes before you continue to use our services.
We use Cookies when you visit our site. Cookies are small files of letters and numbers that we put on your computer if you agree.
We use session cookies that allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you don't get asked the same information that you've already given to the site. These cookies are temporary and are erased when you close your browser at the end of your surfing session.
We use tracking cookies. These help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until you delete them or they expire (they have varying expiry dates, going up to two years).
We also use web analytics cookies to help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they're using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.
Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all, or parts of our site, and might not be able to shop on the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
Please visit www.aboutcookies.org to find out more about cookies.
We implement "Google reCAPTCHA" on the DriveDen website. We use "Google reCAPTCHA" to prevent various types of data processing abuse attempts (e.g. spam). "Google reCAPTCHA" analyses various information of the respective visitor (e.g. IP address, mouse movements of the user, length of stay on the website). By using "Google reCAPTCHA", data is transferred to Google, which is used to determine whether the visitor is a human being or a (spam) bot. The data processing is based on Article 6, Paragraph 1 of the GDPR. The website operator has a legitimate interest in protecting its web offers against abusive automated spying, against spam as well as protecting third parties against such attacks. This service is provided by Google Inc., and you can read what data is collected and how this data is used for via the Google Privacy Policy. You can read the terms of use for Google services via the Google Terms & Conditions.
The DriveDen Ltd mobile message service (the "Service") is operated by DriveDen Ltd (“DriveDen Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to DriveDen Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DriveDen Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include discount codes, abandoned cart, special offers, competitions, seasonal reminders, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DriveDen Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to DriveDen or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DriveDen Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to DriveDen or email hello@driveden.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Please contact us at hello@driveden.com to exercise your rights or if you have any questions regarding this Privacy Policy.
This Privacy Policy will explain the types of personal data we may collect about you when you interact with us. It also explains how we'll use, store and handle that data, and how we will keep it safe.
For the purpose of The General Data Protection Regulation (GDPR), the data controller responsible for your privacy is DriveDen Ltd, Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire SO53 4ND.
INFORMATION WE MAY COLLECT FROM YOU.
We may collect and process the following data from you:
- Information that you provide by filling in forms on the following site: www.driveden.com. This includes information provided at the time of registering to use our site, subscribing to our service, posting material, creating or updating your personal profile, newsletters or exclusive offers via email or requesting further services.
- If you contact us, we may keep a record of that correspondence.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
HOW WE USE YOUR INFORMATION.
When you purchase from DriveDen we will require you to provide particular personal information such as your name and contact details, credit/debit card details, billing address and delivery address for the purposes of completing your order. We will use this information to perform our contract with you. We will send your order and keep you updated on its progress via email or text.
With your permission we may also send you information via email to keep you up to date with our new products and services. You can stop receiving marketing messages from us at any time.
We do not and will not sell any of your information to any third party. However, we may share your data with the following categories of companies in order to be able to provide our services to you:
- Companies that do things to get your purchases to you, such as payment service providers and delivery companies.
- Professional service providers such as website hosts, marketing agencies, order processing and accounting software. These companies help us to run our business.
- Product suppliers, who may be required to ship your order directly.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for our e-Commerce and marketing teams to improve their activities. This is statistical data about our users' browsing actions and patterns and we make sure that it does not identify any individual.
WHERE WE STORE YOUR PERSONAL DATA.
The data that we collect from you may be transferred to and stored at a destination outside of the European Economic Area ("EEA"). It could be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be involved in the fulfilment of your order, the processing of your payment information and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. DriveDen Ltd will do everything necessary to make sure that your personal data is kept secure.
All personal information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
HOW LONG DO WE HOLD INFORMATION FOR?
We will keep hold of your information for as long as is needed to be able to provide our services to you or for as long as you have an account with us. You can remove your personal data from our database at any time by deleting your account. However, we may keep some of your data for as long as reasonably necessary such as for an items warranty period.
At the end of the retention period your data will be either deleted completely or anonymised. This may be so that it can be used in a non-identifiable way for statistical analysis.
WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?
- You have the right to request access to the personal data we hold about you free of charge.
- You have the right to stop us using your personal data for direct marketing through all channels
- You have the right to request the correction of inaccurate personal information we hold about you.
- You have the right to complain to your data protection regulator. In the UK this is the Information Commissioners Office.
CHANGES TO OUR PRIVACY POLICY.
We may need to update our Privacy Policy from time to time, to reflect how we are processing your data. If any significant changes are made we make it clear on our website or contact you via email if possible so that you are able to review the changes before you continue to use our services.
INFORMATION ABOUT COOKIES
We use Cookies when you visit our site. Cookies are small files of letters and numbers that we put on your computer if you agree.
We use session cookies that allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you don't get asked the same information that you've already given to the site. These cookies are temporary and are erased when you close your browser at the end of your surfing session.
We use tracking cookies. These help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until you delete them or they expire (they have varying expiry dates, going up to two years).
We also use web analytics cookies to help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they're using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.
Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all, or parts of our site, and might not be able to shop on the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
Please visit www.aboutcookies.org to find out more about cookies.
Google reCAPTCHA
We implement "Google reCAPTCHA" on the DriveDen website. We use "Google reCAPTCHA" to prevent various types of data processing abuse attempts (e.g. spam). "Google reCAPTCHA" analyses various information of the respective visitor (e.g. IP address, mouse movements of the user, length of stay on the website). By using "Google reCAPTCHA", data is transferred to Google, which is used to determine whether the visitor is a human being or a (spam) bot. The data processing is based on Article 6, Paragraph 1 of the GDPR. The website operator has a legitimate interest in protecting its web offers against abusive automated spying, against spam as well as protecting third parties against such attacks. This service is provided by Google Inc., and you can read what data is collected and how this data is used for via the Google Privacy Policy. You can read the terms of use for Google services via the Google Terms & Conditions.
MOBILE TERMS OF SERVICE
The DriveDen Ltd mobile message service (the "Service") is operated by DriveDen Ltd (“DriveDen Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to DriveDen Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DriveDen Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include discount codes, abandoned cart, special offers, competitions, seasonal reminders, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DriveDen Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to DriveDen or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DriveDen Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to DriveDen or email hello@driveden.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
CONTACT
Please contact us at hello@driveden.com to exercise your rights or if you have any questions regarding this Privacy Policy.